Shipping and Delivery Policies
- Free Shipping: Enjoy free shipping and delivery on all orders from our store.
- Reliable Partner: We partner with CJPacket to ensure your order arrives safely.
- Tracking Information: Once your order is dispatched, you’ll receive a confirmation email with tracking details.
- Customs & Duties: International orders may be subject to duties and taxes, as determined by your local customs authorities. Please note that you are responsible for any applicable fees within your country.
- Delivery to the UAE: Shipments to the UAE typically take 10 to 25 days, though they may arrive sooner.
- Processing Time: Please allow 2 to 3 days for us to process and ship your order.
Refund, Resend and Returns Policy
Please review the following policies carefully.
ALL DISPUTES SHALL BE OPENED ON NileVibe. OTHERWISE, NileVibe WILL BLOCK YOUR ACCOUNT PERMANENTLY.
NileVibe offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to NileVibe if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, NileVibe will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from NileVibe warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from NileVibe warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from NileVibe warehouse due to the strict customs clearance at Brazil.
c. For CJPacket Liquid Line to all counties, NileVibe will deal with your dispute for delayed orders after 100 days counting from the date that order departed from the warehouse.
d. For some special shipping methods, NileVibe cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, NileVibe will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
NileVibe will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package. Otherwise, the product will be returned to the sender, our logistics company. During the return, NileVibe takes no responsibility if products have been lost.
3. Products Damaged.
NileVibe offers a full refund or a replacement if packages arrived are badly damaged.
NileVibe offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, NileVibe cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, You shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, NileVibe refunds you the cost of the product. (See the following important interpretation > Service products)
4. Incorrect or Missing Products.
NileVibe has a strict quality control process before products are dispatched. NileVibe will deal with incorrect or missing products as follows:
a. For incorrect products, NileVibe offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., NileVibe offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which doesn’t affect product function, NileVibe may refund partially or resend the missing part; for parts missing which affect product function, NileVibe will resend the product only.
d. For accessories, NileVibe will resend the accessories.
Notes:
For size problem, NileVibe will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation.
For orders cancellation, NileVibe offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as NileVibe has planned and prepared for you after payment.
Important Interpretation
1. Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
2. Force Majeure.
NileVibe takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, NileVibe will notify you by Email.
3. Shipping Method Limits.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. NileVibe lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、CJPacket Eub、CJPacket Postal Route、CJPacket Postal、CJPacket Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
4. Destination Limits.
Due to limited international transportation, NileVibe will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
5. Return.
Products can be returned to China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please follow these steps: How to return products to warehouse.
b. Please return products within 30 days after receiving products.
6. Service Products.
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, NileVibe may not refund the product cost.
b. Any disputes arising from bad quality, NileVibe may not accept as the supplier is not NileVibe.
c. For service products without CJ’s quality checking inspection, NileVibe may not accept the disputes.
7. Unacceptable Disputes.
NileVibe shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
NileVibe always try to offer the best service. If you have any other questions, please feel free to contact us .
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Privacy Policy
Welcome to NileVibe!
Thank you for trusting and choosing NileVibe (hereinafter “we” or “us”) services. This Privacy Policy is developed under relevant law and regulations in UK. We strongly recommend that you (hereinafter “User”) should carefully read all the clauses of this Policy, especially the ones regarding your critical interest, disclaimers, applicable laws, and dispute resolutions. By using NileVibe services, you agree to comply with the following terms and conditions in this Privacy Policy.
We respect and protect the privacy rights of all internet users. We will use and disclose your personal information according to this Privacy Policy to provide more accurate and personalized services. Meanwhile, we will handle such information in a meticulous and responsible manner. Unless otherwise specified in the Privacy Policy, we will not disclose such information to the public or any third party without your consent. You agree and acknowledge that we reserve the right to modify this Privacy Policy from time to time at our sole discretion. You accept that this Privacy Policy is an integral part of the user agreement. You’re deemed to comply with this Privacy Policy when you agree to our User Agreement.
I. Definitions
The terms listed below represent the same meanings and interpretations when they appear on NileVibe‘s website.
Account: refers to the account legally registered by NileVibe user through NileVibe.
UK: refers to the abbreviation of the People’s Republic of UK, including Hong Kong, Macao and Taiwan.
Cookies: Small text files that are placed in your PC, mobile device, or any other device, containing a detailed history of your browsing on the website and other information.
Device: mobile phone, PC, or other devices accessing NileVibe.com.
User Information: the information needed to register on NileVibe, browse NileVibe’s website or use NileVibe Services, and the data generated during such processes.
Usage Data: the data automatically collected when browsing the website or generated while using the service.
Service Provider: a third-party company or individual providing services on behalf of NileVibe Company.
Third Party Service Provider: any natural person, legal person, or unincorporated organization other than NileVibe Company that provides services or software, or sells goods.
Partner: Carriers (such as DHL), third-party payment processors (PayPal, Stripe, and Payoneer), Shopify, WooCommerce, Shipstation, Shopmaster, Lazada, Shopee.
Essential Information: certain information is required for our service. If you choose to not provide it, our service provided to you will be affected.
Non-essential Information: information you give us. You can choose not to provide such information as our service provided to you will not be affected.
II. Legal Statement
You confirm that your personal information provided to NileVibe or collected by NileVibe with your authorization must be authentic, correct, complete, legal and effective, and should be updated in time for any alteration of such information. You acknowledge that NileVibe has the right to verify the authenticity of your personal information via a credit institution or a linked bank account. You should be responsible for relevant liabilities and consequences for providing illegal, inauthentic, incorrect, or incomplete personal information and you agree that NileVibe has the right to stop providing service for you in such cases.
Unless otherwise specified, all products, technologies, programs, software, and data of NileVibe, relevant domains, symbols, names, and other information involving relevant intellectual rights of NileVibe are the properties of NileVibe and its associates. Unless authorized by NileVibe, anyone has no rights to surveil, copy, broadcast, display, or download such properties via robot or spider program for unauthorized use of his own or any other individual or party.
You shall be liable for all contents uploaded by yourself, including but not limited to reviews, used items, texts, pictures, videos, etc. Such content is delivered by NileVibe for sharing purposes, which doesn’t mean that NileVibe agrees with it or has verified the authenticity of it.
III. What Information Does NileVibe Collect?
1. Certain information is required for our service. If you choose to accept our service, we should be provided with or authorized to collect 9 types of Essential Information including:
(1) Identification information, such as your name, address, and phone numbers.
(2) Payment information.
(3) Your location information.
(4) Name, addresses, and phone numbers listed in your Addresses.
(5) Comments and emails to us.
(6) Personal description and photograph in your profile.
(7) Information and documents regarding identity, including Social Security and driver’s license numbers.
(8) Corporate and financial information.
(9) Device log files and configurations, including Wi-Fi credentials.
2. Non-essential Information, including the information you give us, information that you choose not to provide, automatic information, and information from other sources. Such information is not mandatory but can help us to improve our services and develop products. You can choose not to provide such information as our service provided to you will not be affected.
Information You Give Us: we receive and store any information you provide in relation to NileVibe Services, which includes information required during registration (excluding disclosed information of the corporate name and relevant business registration required by applicable law):
(1) Identification information such as your name, address, and phone number.
(2) Payment information.
(3) Your location information.
(4) Name, addresses, and phone numbers listed in your Addresses.
Information that you can choose not to provide:
(1) Comments and emails to us.
(2) Personal description and photograph in your profile.
(3) Information and documents regarding identity, including Social Security and driver’s license numbers.
(4) Corporate and financial information.
(5) Device log files and configurations, including Wi-Fi credentials.
You can choose not to provide such information but then you might not take advantage of NileVibe Services.
Automatic Information: We automatically collect and store certain types of information about your use of NileVibe Services, including information about your interaction with content and services available through NileVibe Services. We automatically collect information from your browser when you use our service or access our website, including but not limited to: your IP address, browser type, language preference, date and time of visits, device type, operating system, webpage requests, email address and password, location of your device, and content interaction information such as content downloads and network details including information about your internet service provider, device metrics (when a device is in use, application usage, connectivity data, and any errors or event failures), NileVibe Services metrics (e.g., the occurrences of technical errors, your settings preferences, and backup information), location of your device running an application, version and time zone settings, and purchase and content use history.
Information from Other Sources: Your personal information we legally collect from business associates. We may receive information:
(1) Updated delivery and address information from our carriers or other third parties, which we use to correct our records and to improve the delivery of your next order.
(2) Account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services.
(3) Search results and links about your interactions with products and services offered by our subsidiaries, including paid listings.
IV. For What Purposes Does NileVibe Use Your Personal Information?
1. Essential Information provided to us will be used for:
(1) Products and other services. We use such information to process orders, deliver products, offer services, proceed with payments, and communicate with you about orders, products, services, and promotional offers.
(2) Voice, image, and camera services. When you use our voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, and provide the requested service to you.
(3) Legal obligations. In certain cases, we collect and use such information to comply with laws. We collect user information regarding the place of business and bank account for identification and other purposes.
(4) Communication. We use such information to communicate with you about NileVibe Services via different channels (e.g., by phone, email, chat).
2. Non-essential information will be used for:
(1) Products and Services. We use such information to develop, improve our services, including troubleshooting, analyzing performance, fixing errors, and improving the usability and effectiveness of NileVibe Services.
(2) Recommendations and Personalization. We use such information to recommend features, products, and services that might be of interest to you, identifying your preferences and personalizing your experience with NileVibe Services.
(3) Fraud Prevention and Credit Risks Evaluation. We use personal information to protect users, NileVibe, and others. We may also use such information to evaluate credit risks with scoring.
V. How Does NileVibe Handle, Share, Transfer, and Disclose Your Personal Information?
User information is a significant part of our business, and we will not sell or leak the user information to others, which excludes:
(1) Information sharing.
We will share information with NileVibe’s service provider or a specific partner involved in NileVibe’s operation that will guarantee the confidentiality of user information. We may also publish user information with the legal requirements to enforce our User Agreement and protect the rights and property of NileVibe, our users, or others. We may provide non-personal user information to other third parties for marketing, advertising, or other purposes.
In the case of Facebook Users, NileVibe may use your Facebook ID, name, email, first name, last name to register or log into our web. You may also delete these information via https://www.facebook.com/settings?tab=applications&ref=settings
(2) User Information transferring.
a) We will transfer user information to others with your explicit consent. or
b) We will transfer user information when user information, as a business asset, is involved in case of a merger, acquisition, or bankruptcy, and the new corporate or organization that possess such information will remain subject to this Privacy Policy. Otherwise, your consent will be required.
(3) Disclosure of User Information.
We will publish user information with your explicit consent or under applicable laws, legal processes, legal departments, and enforceable government requests.
(4) Protection of NileVibe and Other Parties.
We publish user information when appropriate to comply with the law, enforce our User Agreement, or protect the rights, property NileVibe, our users, or others. We may exchange information with other companies and organizations to prevent fraud and to reduce credit risk.
Other than as set out above, you will receive notice when user information might be shared with third parties, and you can choose not to share the information.
VI. Cookies
We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, and learn more about your interests with essential features and services for additional purposes, including:
1. Recognizing you when you sign in to use our services.
We provide you with product recommendations, personalized content, and other customized features and services.
2. Keeping track of your specified preferences.
We respect your preferences, such as whether or not you would like to see interest-based ads. You may set your preferences through Your Account. Then, NileVibe will keep track of items stored in your cart, conducting research and diagnostics to improve NileVibe’s content, products, and services. We will deliver content (for example, ads) relevant to your interests on NileVibe website and third-party sites. This allows us to measure and analyze the performance of our services.
NileVibe allows user to take advantage of some of our essential features based on Cookies. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Cart, proceed with payment, or use any NileVibe products and services that require you to sign in. Approved third parties may also set cookies when you interact with NileVibe services, which includes search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of NileVibe.
You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, you may have to manually adjust some preferences every time you visit a site and some features and services may not work properly. NileVibe will not use Cookies for any other purposes than stated in this Privacy Policy.
VII. How Does NileVibe Protect User Information?
We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. User information is a significant part of our business, and we will not sell or leak the user information to others.
We take all possible measures to make sure that irrelevant personal information will not be collected. We will only keep your personal data for as long as required for the purposes set out in this Privacy Policy unless an extended storage period is necessary or as required to comply with any legal obligations to which we are subject.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
You are responsible to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer. Please keep your username and password appropriately. NileVibe will encrypt your password and take other security measures to ensure that your information will not be lost, misused, or altered.
Despite the above security measures, please acknowledge that “perfect and impenetrable security measure” does not exist on the information network. When making transactions on NileVibe, you will inevitably disclose your personal information, such as your contacts or postal addresses to the counterparty or potential counterparty. Please properly protect your personal information, and do not provide it to others unless you have to. If you find that your personal information has been leaked, especially the username and password, please contact us immediately so that we can take appropriate measures.
We take all possible measures to make sure that irrelevant personal information will not be collected. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable in information technology. We are accountable for any unauthorized access, disclosure, alteration, or damage of data that harms your legitimate interest due to the inappropriate maintenance of our facility or equipment. NileVibe will take all necessary measures in an endeavor to prevent or reduce the risk if your information is leaked due to force majeure, but will not be liable for your loss in such cases.
For any breach of security regarding your personal data, we will promptly notify you of the general status and possible impacts, measures taken or will be taken by us, advice on preventing or reducing the risk, remedy measures, etc. We will notify you of the security breach via email, mail, phone, push notification, etc., and will make an announcement in a reasonable and effective way when unable to notify every user.
We will also report the arrangement of the security breach to the regulatory authority as required at the same time.
VIII. Are children allowed to use NileVibe Service?
Our website and service are targeting adults only (referring to citizens aged 18 or over shall be considered adults, or citizens aged 16 or over but not yet 18 whose income from labor constitutes their principal means of support, as different countries or regions have different definitions of adulthood). Children should not create accounts without the consent of their parents or guardians. NileVibe does not sell products for purchase by children. We sell children’s products for purchase by adults. We only collect personal information from children with the consent of the child’s parent or guardian. Such information will only be used or disclosed under applicable laws, with the explicit consent of the child’s parent or guardian, or for protection purposes of the children.
Relevant data will be deleted once we discover that we have collected personal information of children without the consent of the child’s parents, or guardian.
IX. Modification
If you choose to use NileVibe Service, any dispute regarding your use or privacy will be subject to this Privacy Policy. If you have any questions regarding NileVibe’s Privacy Policy, please contact us with a specific description. We will endeavor to respond. Our business changes constantly, and our Privacy Policy will also change. You are responsible to check our websites frequently to see recent changes. Unless otherwise stated, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of user information collected in the past without your consent.
X. How to Get in Touch with Us?
If you have any questions, opinions, or suggestions, please contact us via management@NileVibe.com.
We will respond within a reasonable period.
If you are not satisfied with our response, especially when your legitimate interest is harmed due to our handling of your personal information, you can contact our customer support for a settlement through amicable negotiation, and you reserve the right to file a lawsuit in a court which has jurisdiction over NileVibe’s place of business in UK.